Terms of service

Terms of Service

Last updated: August 21, 2026

OVERVIEW

Welcome to Prime Spot Relief. The terms “we,” “us,” and “our” refer to Prime Spot Relief.

Prime Spot Relief operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Prime Spot Relief is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced in these Terms, describe your rights and responsibilities when you use our Services.

Please read these Terms of Service carefully, as they contain important information about your rights and responsibilities, including provisions relating to orders, payments, returns, warranties, and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms of Service or our Privacy Policy, you should not access or use our Services.

SECTION 1 - ACCESS AND ACCOUNT

By using our Services, you confirm that you are legally permitted to enter into agreements under the applicable laws of Pakistan and that the information you provide to us is accurate and complete.

To use certain Services, including creating an account or purchasing products, you may be asked to provide information such as your name, email address, billing information, payment information, shipping address, and telephone number.

You represent and warrant that all information you provide to us is accurate, current, and complete and that you have the right to provide such information.

You are responsible for maintaining the security of your account credentials and for all activity conducted through your account.

You may not transfer, sell, assign, or otherwise provide your account to another person without our prior written permission.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to accurately display and describe the products and services available through our store.

However, colors, images, dimensions, and product appearance may vary depending on your device, screen, settings, lighting, and other factors.

We do not guarantee that the appearance or quality of a product will exactly match how it appears on your device.

Product descriptions, specifications, prices, availability, and other information may be changed or updated at any time without notice.

We reserve the right to discontinue products or limit the quantity of products available for purchase at our discretion.

SECTION 3 - ORDERS

When you place an order through our store, you are making an offer to purchase the products selected by you.

Prime Spot Relief reserves the right to accept, decline, cancel, or limit an order for reasonable business, security, availability, pricing, payment, or other legitimate reasons.

An order is not considered accepted until Prime Spot Relief confirms the order.

We may contact you using the email address or telephone number provided with your order if we need additional information or need to make changes to your order.

If we are unable to accept or fulfill your order, we will make reasonable efforts to notify you.

Your purchases are subject to our Return & Refund Policy.

You represent that products purchased through our store are for personal or household use and are not being purchased for unauthorized resale or commercial redistribution.

SECTION 4 - PRICES AND BILLING

All prices displayed on our website are subject to change without notice.

The price charged for a product will generally be the price displayed at the time the order is placed and will be shown in your order confirmation.

Where applicable, shipping charges, taxes, duties, or other charges may be added to the order total before payment.

For orders within Pakistan, prices and charges may be displayed in Pakistani Rupees (PKR) where supported by our store and payment providers.

Prices may differ between our online store and third-party stores or physical retail locations.

We may offer promotions, discounts, or special offers from time to time. Such promotions may have separate terms and conditions.

You agree to provide accurate, complete, and current payment and account information for all purchases.

You confirm that you are authorized to use the payment method provided for your purchase.

We reserve the right to refuse or cancel transactions where we reasonably suspect fraud, unauthorized payment activity, pricing errors, or other misuse of our Services.

SECTION 5 - SHIPPING AND DELIVERY

We aim to process and dispatch orders within the timeframes stated on our website or communicated to you.

Delivery times are estimates and may vary depending on the destination, shipping provider, weather, public holidays, operational issues, or other circumstances outside our reasonable control.

We are not responsible for delays caused by shipping carriers, incorrect or incomplete delivery information supplied by customers, customs or regulatory processing, or events beyond our reasonable control.

Customers are responsible for providing an accurate name, telephone number, and delivery address.

If an order cannot be delivered because the information provided by the customer is incorrect or incomplete, additional delivery charges may apply.

For orders shipped outside Pakistan, the customer may be responsible for applicable customs duties, taxes, import charges, or other fees imposed by the destination country.

SECTION 6 - INTELLECTUAL PROPERTY

All content made available through our Services, including trademarks, logos, brand names, text, product descriptions, photographs, images, graphics, videos, audio, product reviews, designs, layouts, and other materials, is owned by or licensed to Prime Spot Relief or its respective owners and is protected by applicable intellectual-property laws.

You may use our Services for personal and lawful purposes only.

You may not reproduce, copy, distribute, modify, publish, transmit, display, sell, create derivative works from, or commercially exploit our content without our prior written permission.

Nothing in these Terms grants you ownership or a license to any trademark, copyright, design, or other intellectual-property right belonging to Prime Spot Relief, Shopify, or any third party, except where expressly permitted.

Prime Spot Relief's names, logos, product names, service names, designs, and slogans may be trademarks of Prime Spot Relief or their respective owners.

Unauthorized use of our intellectual property is prohibited.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools and services through our website.

These tools may be provided by third parties over whom we have limited or no control.

Where third-party tools are made available, they are provided subject to the applicable terms and conditions of the third-party provider.

Your use of optional third-party tools is at your own discretion and risk.

We may introduce new features, tools, services, or resources in the future. Such features will also be subject to these Terms of Service unless otherwise stated.

SECTION 8 - THIRD-PARTY LINKS

Our Services may contain links to websites, applications, or services operated by third parties.

We do not control and are not responsible for the content, accuracy, privacy practices, security, availability, or policies of third-party websites.

If you choose to access a third-party website through a link on our store, you do so at your own risk.

You should review the third party's applicable terms, privacy policy, and other policies before using its services or providing personal information.

Any complaints, claims, or questions concerning third-party products or services should be directed to the relevant third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Prime Spot Relief is powered by Shopify, which enables us to provide our Services.

However, purchases and sales made through our online store are transactions between you and Prime Spot Relief.

Shopify is not responsible for the products sold by Prime Spot Relief or for the fulfillment of transactions between Prime Spot Relief and its customers.

By using our Services, you acknowledge that Shopify and its affiliates are not responsible for claims, losses, damages, or liabilities arising directly from products purchased from Prime Spot Relief, except to the extent required by applicable law.

SECTION 10 - PRIVACY POLICY

Personal information collected through our Services is handled in accordance with our Privacy Policy.

By using our Services, you acknowledge that you have reviewed our Privacy Policy.

Because our Services are hosted by Shopify, Shopify may collect and process information relating to your access to and use of our store.

Information submitted through our store may be transmitted to Shopify and other service providers, including service providers that may be located outside Pakistan.

Please review our Privacy Policy for more information about how Prime Spot Relief, Shopify, and our service providers handle personal information.

SECTION 11 - FEEDBACK

If you submit, upload, post, email, or otherwise provide ideas, suggestions, reviews, comments, photographs, proposals, plans, or other content to us (“Feedback”), you grant Prime Spot Relief permission to use, reproduce, modify, publish, distribute, display, and otherwise use that Feedback for lawful business purposes, including improving and promoting our Services.

You represent that:

You own or have the necessary rights to the Feedback you submit.
Your Feedback does not violate the rights of another person or business.
Your Feedback does not contain unlawful, defamatory, abusive, threatening, obscene, or otherwise prohibited content.
Your Feedback does not contain malicious software or harmful code.

You must not submit Feedback using a false email address, impersonate another person, or otherwise mislead us or others regarding the origin of your Feedback.

We reserve the right, but are not obligated, to remove Feedback that we reasonably believe violates these Terms or applicable law.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping charges, delivery times, or other information.

We reserve the right to correct errors, update information, change product details, modify prices, or cancel orders where information is inaccurate.

Where an order is affected by a significant pricing or information error, we may contact you and provide appropriate options, including cancellation and refund where applicable.

SECTION 13 - PROHIBITED USES

You may use our Services only for lawful purposes.

You must not use our Services:

For any unlawful, fraudulent, or malicious purpose.
To violate applicable laws or regulations in Pakistan or any other applicable jurisdiction.
To infringe the intellectual-property rights of Prime Spot Relief or another person.
To harass, threaten, abuse, defame, or harm another person.
To provide false or misleading information.
To transmit spam, unsolicited advertising, or malicious communications.
To impersonate another person or entity.
To interfere with the operation or security of our website.
To introduce viruses, malware, or other harmful code.
To access or collect information belonging to other customers without authorization.
To reproduce, copy, resell, or commercially exploit our Services without permission.
To use automated systems, bots, scraping tools, or other methods to improperly access or extract information from our website.
To bypass or interfere with security, authorization, or access-control measures.

We may suspend or terminate access to our Services if we reasonably determine that you have violated these Terms or misused our Services.

SECTION 14 - AUTOMATED AGENTS

Automated software, bots, agents, crawlers, or similar technologies may not access, interact with, or use our Services in a manner that violates these Terms or interferes with the operation, security, availability, or performance of our website.

We may use reasonable technical measures to restrict, limit, or prevent automated access.

Any authorized automated access must comply with applicable laws, technical requirements, and our instructions.

SECTION 15 - TERMINATION

We may suspend or terminate your access to our Services where permitted by applicable law if you violate these Terms, misuse our Services, engage in fraudulent activity, or otherwise create a risk to our business, customers, or website.

Termination does not affect rights or obligations that arose before termination.

Any provisions that by their nature should continue after termination, including provisions relating to intellectual property, liability, indemnification, governing law, privacy, and dispute resolution, will continue to apply.

SECTION 16 - DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, our Services and information provided through our website are provided on an “as available” and “as is” basis.

We make reasonable efforts to ensure that information on our website is accurate and current, but we do not guarantee that all information will always be complete, accurate, reliable, or error-free.

We do not guarantee that access to our website will always be uninterrupted, secure, timely, or free from errors.

Nothing in these Terms excludes or limits any warranty, guarantee, right, or protection that cannot lawfully be excluded or limited under applicable Pakistani law.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Prime Spot Relief, its owners, employees, affiliates, agents, contractors, service providers, and partners will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of our Services or products purchased through our store.

This may include, where legally permitted, loss of profits, loss of revenue, loss of data, business interruption, or replacement costs.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

Where liability cannot be excluded, our liability will be limited to the maximum extent permitted by applicable law.

SECTION 18 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Prime Spot Relief, its owners, employees, affiliates, agents, contractors, service providers, and partners from claims, losses, damages, liabilities, and reasonable expenses arising from:

Your violation of these Terms.
Your violation of applicable law.
Your infringement of the rights of another person or business.
Your misuse of our Services.
Your unauthorized use of our website or content.

This provision does not apply to the extent that the relevant claim or loss resulted from our own unlawful conduct, negligence, or other circumstances for which liability cannot legally be excluded.

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable under applicable law, that provision will be enforced to the maximum extent permitted, and the remaining provisions will continue in full force and effect.

The invalidity or unenforceability of one provision will not affect the validity of the remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

If we do not enforce a particular right or provision of these Terms, that does not mean we waive our right to enforce it later.

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, and any other policies expressly incorporated into these Terms, constitute the agreement governing your use of our Services.

These Terms replace any previous versions or agreements relating to your use of our Services, except where otherwise stated.

SECTION 21 - ASSIGNMENT

You may not transfer, assign, or delegate your rights or obligations under these Terms without our prior written consent, except where permitted by applicable law.

We may assign or transfer our rights and obligations under these Terms as part of a business transfer, restructuring, sale, merger, or similar transaction, subject to applicable law.

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements through which we provide Services to you shall be governed by and interpreted in accordance with the laws applicable in Pakistan, without giving effect to conflict-of-law principles to the extent permitted by applicable law.

Any dispute arising from or relating to these Terms or your use of our Services shall be subject to the jurisdiction of the competent courts in Pakistan, unless applicable law provides otherwise.

Nothing in this section limits any mandatory rights or protections available to consumers under applicable law.

SECTION 23 - HEADINGS

The headings used in these Terms are provided for convenience only and do not affect the meaning or interpretation of any provision.

SECTION 24 - CHANGES TO THESE TERMS OF SERVICE

You can review the most current version of our Terms of Service at any time on this page.

We reserve the right to update, change, or replace any part of these Terms of Service by posting the updated version on our website.

The “Last updated” date at the beginning of these Terms will be updated when material changes are made.

It is your responsibility to review our Terms periodically.

Your continued use of or access to our Services after updated Terms are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.