Shipping policy

Welcome to Prime Spot. We are committed to providing fast, reliable, and secure shipping throughout the Kingdom of Saudi Arabia (KSA).

Order Processing

  • All orders are processed within 24–48 hours after order confirmation.
  • Orders placed on Fridays or public holidays will be processed on the next business day.
  • During peak seasons, promotions, or holidays, processing times may be slightly extended.

Delivery Time

Estimated delivery times within Saudi Arabia:

  • Riyadh, Jeddah & Dammam: 1–3 Business Days
  • Other Major Cities: 2–4 Business Days
  • Remote Areas: 3–7 Business Days

Please note that delivery times are estimates and may vary due to weather conditions, public holidays, or courier operations.

Shipping Charges

✅ FREE Shipping Across Saudi Arabia

There are no hidden shipping charges. The total amount shown at checkout is the final amount you pay.

Cash on Delivery (COD)

Prime Spot proudly offers Cash on Delivery (COD) across most regions in Saudi Arabia.

To ensure smooth delivery:

  • Please provide a valid Saudi mobile number.
  • Ensure someone is available to receive the order.
  • Kindly keep the exact payment amount ready when possible.

Order Tracking

Once your order has been dispatched, you will receive:

  • A shipping confirmation
  • Your tracking number
  • Courier details via SMS, WhatsApp, or Email (where available)

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Prime Spot is not responsible for delays or failed deliveries caused by:

  • Incorrect address
  • Incomplete address
  • Incorrect phone number

Additional shipping charges may apply if the package needs to be re-shipped.

Failed Delivery Attempts

If delivery cannot be completed due to:

  • Customer unavailability
  • Incorrect shipping information
  • Refusal to accept the package

The courier may attempt re-delivery or return the package to us. Additional shipping fees may apply for re-delivery.

Damaged or Lost Packages

If your package arrives damaged or incomplete:

  • Contact us within 48 hours of receiving your order.
  • Include clear photos of the package and product.

We will investigate the issue and provide an appropriate solution, including a replacement or refund where applicable.

Delivery Delays

While we strive to deliver every order on time, occasional delays may occur due to:

  • Public holidays
  • Severe weather
  • High order volumes
  • Courier service disruptions

We appreciate your patience and understanding.

Contact Us

If you have any questions regarding your shipment, we're here to help.

Prime Spot Customer Support

📧 Email: support@theprimespot.store

🌐 Website: https://www.theprimespot.store

🕒 Support Hours: Saturday – Thursday | 9:00 AM – 6:00 PM (KSA Time)