Shipping policy

Shipping & Delivery Policy

Welcome to Prime Spot. We are committed to providing fast, reliable, and secure shipping throughout Pakistan.

Order Processing

  • All orders are processed within 24–48 hours after order confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During peak seasons, promotions, or holidays, processing times may be slightly extended.

Delivery Time

Estimated delivery times within Pakistan:

  • Islamabad, Rawalpindi, Lahore & Karachi: 1–3 Business Days

  • Other Major Cities: 2–4 Business Days

  • Remote Areas: 3–7 Business Days

Please note that delivery times are estimates and may vary due to weather conditions, public holidays, courier operations, or other circumstances beyond our control.

Shipping Charges

✅ FREE Shipping Across Pakistan

There are no hidden shipping charges. The total amount shown at checkout is the final amount you pay, unless otherwise stated at checkout.

Cash on Delivery (COD)

Prime Spot proudly offers Cash on Delivery (COD) across most areas of Pakistan.

To ensure smooth delivery:

  • Please provide a valid Pakistani mobile number.

  • Ensure someone is available to receive the order.

  • Kindly keep the exact payment amount ready when possible.

Order Tracking

Once your order has been dispatched, you may receive:

  • A shipping confirmation

  • Your tracking number

  • Courier details via SMS, WhatsApp, or Email, where available

You can use the tracking information provided to monitor your shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Prime Spot is not responsible for delays or failed deliveries caused by:

  • Incorrect address

  • Incomplete address

  • Incorrect phone number

  • Incorrect or missing delivery information

Additional shipping charges may apply if the package needs to be re-shipped due to incorrect information provided by the customer.

Failed Delivery Attempts

If delivery cannot be completed due to:

  • Customer unavailability

  • Incorrect shipping information

  • Refusal to accept the package

  • Failure to respond to the courier

The courier may attempt re-delivery or return the package to us.

Additional shipping charges may apply for re-delivery where applicable.

Damaged or Lost Packages

If your package arrives damaged, opened, or incomplete:

  • Contact us within 48 hours of receiving your order.

  • Include clear photos of the package and product.

  • Provide your order number and relevant details.

We will investigate the issue and provide an appropriate solution, including a replacement or refund where applicable.

If a package is lost during transit, please contact us so that we can coordinate with the courier and investigate the shipment.

Delivery Delays

While we strive to deliver every order on time, occasional delays may occur due to:

  • Public holidays

  • Severe weather

  • High order volumes

  • Courier service disruptions

  • Remote-area delivery conditions

  • Unforeseen circumstances

We appreciate your patience and understanding.

Contact Us

If you have any questions regarding your shipment, we're here to help.

Prime Spot Customer Support

📧 Email: support@theprimespot.store

🌐 Website: theprimespot.store

🕒 Support Hours: Monday – Saturday | 9:00 AM – 6:00 PM (Pakistan Time)