Privacy policy

Privacy Policy

Last Updated: August 21, 2026

Prime Spot operates this store and website, including all related information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Prime Spot uses Shopify to provide and operate the Services.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit, use, or make a purchase or other transaction through our Services, or when you otherwise communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our Services, we may collect or process the following information:

Contact information, including your name, billing address, shipping address, telephone number, email address, and other contact details.
Payment and financial information, including payment method, transaction details, payment confirmation, and information necessary to process your payment.
Account information, including your username, password, preferences, and settings.
Order and transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
Communications, including information you provide when contacting our customer support.
Device information, including your device type, browser, IP address, network connection, and other technical identifiers.
Usage information, including information about how and when you interact with or navigate our website.

2. How We Collect Your Information

We may collect personal information from:

You directly, when you create an account, place an order, contact us, subscribe to communications, or otherwise provide information.
Automatically, through cookies and similar technologies when you browse or use our website.
Our service providers, when they provide technology, payment processing, shipping, analytics, hosting, customer support, or other services on our behalf.
Business partners and other third parties, where permitted and necessary to provide our Services.

3. How We Use Your Personal Information

We may use your personal information for the following purposes:

Providing and Improving Our Services

We use your information to:

Process and fulfill your orders.
Process payments and confirm transactions.
Arrange delivery and shipping within Pakistan or to other supported locations.
Process returns, refunds, exchanges, and cancellations.
Maintain and manage customer accounts.
Remember your preferences.
Provide customer support.
Recommend products and personalize your shopping experience.
Improve our website, products, services, and customer experience.

Marketing and Advertising

Where permitted, we may use your information to send promotional communications by email, SMS, WhatsApp, or other communication methods.

You may unsubscribe from promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

Security and Fraud Prevention

We may use information to:

Protect our website and customers.
Authenticate accounts.
Detect and prevent fraudulent or suspicious transactions.
Investigate unlawful, unsafe, or malicious activity.
Maintain the security and integrity of our Services.

You are responsible for keeping your account credentials confidential and should not share your password with anyone.

Communications

We may use your information to communicate with you regarding:

Orders and purchases.
Deliveries.
Returns and refunds.
Account-related matters.
Customer support requests.
Important changes to our Services or policies.

Legal and Regulatory Requirements

We may process or disclose information where necessary to comply with applicable laws and lawful requests from government authorities, courts, regulators, or law-enforcement agencies, or to protect our legal rights.

4. How We Share Personal Information

We may share personal information with third parties where reasonably necessary to operate our business and provide the Services.

These parties may include:

Shopify and technology service providers.
Payment processors and financial service providers.
Shipping and delivery companies.
IT, hosting, cloud-storage, and security providers.
Analytics and customer-support providers.
Marketing and advertising service providers.
Business partners where necessary to provide requested services.
Professional advisers, where appropriate.
Government authorities, courts, regulators, or law-enforcement agencies where legally required.

We do not share personal information except as described in this Privacy Policy, where you have requested or consented to the sharing, or where disclosure is otherwise permitted or required by applicable law.

5. Shopify

Our online store is powered by Shopify.

Shopify and its service providers may collect and process information about your access to and use of our store in order to provide, maintain, secure, and improve Shopify's services and our online store.

Information submitted through our store may be processed by Shopify and third-party service providers, including providers located outside Pakistan.

For information about how Shopify handles personal information, please review Shopify's applicable privacy policies.

6. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to:

Operate and secure our website.
Remember your preferences.
Maintain shopping-cart functionality.
Understand website usage.
Improve our Services.
Provide relevant marketing and advertising where permitted.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

7. Third-Party Websites and Links

Our Services may contain links to websites, applications, or platforms operated by third parties.

If you follow a link to a third-party website, that website's own privacy policy and terms will apply. We are not responsible for the privacy, security, accuracy, or practices of third-party websites that we do not control.

8. Children's Privacy

Our Services are not intended for children who are not legally permitted to use online shopping services in their jurisdiction.

We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided us with personal information, please contact us so that we can review the situation and take appropriate action.

9. Security of Your Information

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

You should avoid sending sensitive or confidential information through unsecured communication channels.

10. Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Complete transactions and provide Services.
Maintain customer accounts.
Provide customer support.
Comply with applicable legal, tax, accounting, and regulatory obligations.
Resolve disputes.
Prevent fraud and abuse.
Enforce our agreements and policies.

The length of time information is retained depends on the type of information and the reason for which it was collected.

11. Your Privacy Rights

Subject to applicable Pakistani law and the circumstances of your request, you may have rights regarding your personal information, including the ability to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of personal information where appropriate.
Withdraw consent where processing is based on consent.
Opt out of certain marketing communications.
Ask questions or raise concerns about how your information is handled.

To exercise a privacy-related request, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

12. Marketing Communications

You may opt out of promotional emails or other marketing communications by using the unsubscribe option included in those communications or by contacting us.

Even if you opt out of marketing communications, we may continue to send necessary non-promotional communications relating to your orders, account, transactions, deliveries, or other Services.

13. International Data Transfers

Because we use Shopify and other service providers, your personal information may be processed, stored, or transferred outside Pakistan.

Where personal information is transferred outside Pakistan, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable legal requirements and appropriate safeguards.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology, or applicable legal and regulatory requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

15. Complaints and Questions

If you have questions, concerns, or complaints regarding our collection or use of your personal information, please contact us using the contact details below.

We will review and respond to privacy-related requests within a reasonable period and in accordance with applicable law.