Refund policy

Return & Refund Policy

Last updated: August 21, 2026

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must:

Be in the same condition that you received it.
Be unworn or unused.
Have all original tags attached.
Be in its original packaging.
Include the receipt or other proof of purchase.

Items that do not meet these conditions may not be eligible for a return.

How to Request a Return

To start a return, please contact us at:

Email: primespot1989@gmail.com

Please include your order number and explain the reason for your return.

If your return is approved, we will provide you with instructions on how and where to return your package.

Please do not send an item back without contacting us and receiving return instructions first. Unauthorized returns may not be accepted.

You can contact us at primespot1989@gmail.com if you have any questions about returns.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

Your item is defective.
Your item arrives damaged.
You receive the wrong item.
An item is missing from your order.

Please provide your order number and, where applicable, clear photographs of the damaged, defective, or incorrect item.

We will review the issue and, where appropriate, arrange a replacement, refund, or other suitable resolution.

Non-Returnable Items

Certain products cannot be returned, including:

Perishable goods, such as food, flowers, or plants.
Custom-made, personalized, or specially ordered products.
Personal-care and beauty products where return is not appropriate for hygiene reasons.
Hazardous materials.
Flammable liquids or gases.

We also do not accept returns for sale items or gift cards, unless the item is defective, damaged, or incorrectly supplied, or otherwise required by applicable law.

If you are unsure whether your item is eligible for a return, please contact us at primespot1989@gmail.com before sending it back.

Exchanges

If you would like a different product, size, color, or variant, the fastest option is generally to return the original item in accordance with this policy.

Once your return has been accepted, you may place a separate order for the replacement item, subject to availability.

Return Shipping

Unless the item received is defective, damaged, or incorrect, return shipping costs may be the responsibility of the customer.

For defective, damaged, or incorrectly supplied items, please contact us before returning the product so we can provide the appropriate instructions.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved or declined.

If your refund is approved, the refund will be issued to your original payment method within 10 business days.

Please note that the time required for your bank, card issuer, payment provider, or other financial institution to process and post the refund may vary.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at:

primespot1989@gmail.com